Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately upon receipt to discuss your options. Items that are marked as final sale or clearance are not eligible for return.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 2 business days with further instructions. Please do not send items back without receiving authorization from us first, as this may delay your return process.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for ensuring that it arrives safely back to us. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Follow the return process outlined above for your original item, and once your return is processed, you can place a new order through our website.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We may request photos of the damage or defect to assist in processing your claim. If the item is confirmed to be damaged or defective, we will provide you with a replacement or a full refund, depending on your preference and item availability.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Please allow up to 2 business days for a response to your inquiries. Thank you for shopping with us and for your understanding of our policies.